Marisa a member of our Forums recently posted a rant about the in store customer service alltel provides.

Marisa has been an alltel customer since 1991 (way before the were called alltel), and in her rant she praises the company for giving her reliable service where no other provider can and for allowing her to keep the fantastic plan she has (3000 minutes Unlimited nights and weekends for $270, she has 5 lines), even though her contract has expired.

Her only complaint is their in store customer service. She says their sales reps are rude, and one time she arrived at the store 12 minutes before closing and they did not let her in, she says the girl yapped away on her phone and just ignored her.

I think I would be extremely upset if that happened to me.

Check our Marisa’s rant here, and feel free to post yours!

Alltel wireless introduces the Samsung Wafer, one of the thinnest mobile phones on the market.

The wafer weighs 2.7 ounces, features XM Satellite Radio and, Axcess TV and Mobile Guide. The phone also has a 1.3 Mega Pixel camera and Bluetooth. The phone has Video playback capabilities and a built in MP3 player. The Wafer is also the only phone from alltel with Bluetooth stereo capabilities (meaning you can stream audio to a Bluetooth computer and stereo).

Alltel is selling the wafer for 149.99, or 109.99 after a 40 dollar MIR with two year contract agreement.

Click here to view an image of the phone.

We have been able to confirm with a representative of Samsung (MWW), that Cingular customers will get a free Windows Mobile 6 Upgrade for their BlackJacks in the summer.

No specific date is available for when the upgrade will be released, we were just told it will be available in the summer.

As soon as we know a specific date we will let you know.

T-Mobile Dash customers like my self will be the first users in the US to beable to experience Windows Mobile 6. (Outside of the Microsoft Beta)

Begining May 4th T-Mobile Dash customers can upgrade from Windows Mobile 5.0 to Windows Mobile 6 via a free desktop download available directly from T-Mobile.

“T-Mobile is focused on finding new and richer ways to help our customers stay connected to the people that matter most,” said Leslie Grandy, vice president, product development, T-Mobile USA. “As the first company in the U.S. to offer the increased functionality of Microsoft Windows Mobile 6, T-Mobile continues to build on the already great communication experience for T-Mobile Dash customers and our promise to help people ‘Stick Together.’”

On the 4th to get the upgrade visit: http://www.t-mobile.com/wmupgrade

Ringtones bring in millions of dollars to the Music Industry and Cell Phone providers each year, and we here at CellRants.com believe that they are over charging for Ringtones, after-all you can buy an entire song for 89 cents but a ringtone cost 2.00 and up.

The high price of ringtones are burning a hole in the pocket of a lot of cell phone users, so what can we do to make up for some of that money we spend on Ringtones? Well, we can take advantage of our service provider’s policies.

In a conversation with this customer service rep who wishes to remain anonymous, we were told that if you purchase a ringtone, wallpaper, game or any service from Cingular (at&t) via their CingularExtras.com site, you are allowed 2 to 3 uncontested automatic refunds each month, and that the majority of all refund request after your first 2 are approved in 24 hours or less.

She told us that an at&t Cingular subscriber only has to login to their direct bill account and request the refund there.

The process is as simple as clicking a “request refund” button. You do not need to delete the content from your phone and no charge will appear on your bill.

We did not try this to see if it indeed works, but we did speak to a second Cingular rep who confirmed that it does.

Personally we think if you do this it is stealing, but we won’t let our morals interfere with yours, if you chose to do this.

If anyone tries this, or if any other Cingular Reps wish to confirm this, please do.

In honor of Mother’s Day, T-Mobile is celebrating Stick Together day, and giving all of its users free Text Messaging and Picture Messaging on May 13th.

The following message is displayed to users who login to their account on-line:

“Mark your calendars for Stick Together Day. We’re giving our valued customers free picture, video, IM and text messaging on Mother’s Day, May 13.”

So mark your Calendar and surprise your mom with a few Picture and Video Messages.

For more information about Stick Together day, login to your account at http://my.t-mobile.com or visit http://www.t-mobile.com/sticktogether

We here at CellRants.com applaud T-Mobile for offering this to its customers on such a wonderful day as Mothers Day.

CellRants.com has launched! Although we are not 100% ready with our theme we are launching anyway, because we believe the site will become a great resource for everyone.

So what is CellRants.com? CellRants.com is a place for cellphone users, customer service agents, and service providers to let off a little steam and maybe share some info with each other. The idea for the site was given to me by Chris Aarons, a former marketing genius at AMD and now founder of Buzzcorps.com. He gave me the idea for the site after hearing about some problems I personally was having with Cingular and my boo boo bear with Nextel.

We want the CellRants.com to become a useful tool for everyone who uses a cellphone. We want to provide a place for you to vent your anger, or show some love for your cellphone company, and find help if you need any. We want the site to be a place where whistle blowers from can come and inform the public of bad deeds the company they work for may be involved in. We want it to be a place with CS agents can let off some steam about the customers they deal with. We really want the site to be fun for everyone.

This site is launching today May 1st 2007. but it is already receiving a fair amount of traffic, our forums are not super active, but activity is growing each day, so we ask you to join and introduce yourself.

The site is currently only 95% themed and some bugs are present, so if you find any bugs, post them and let us know so we can correct it as soon as possible.

Thank you and welcome to CellRants.com

Thank you Stratanet.net for providing the hosting, thank you Kevin for putting up with my crap while setting up the site, and thank you Indi my boo boo bear for encouraging me.

For as long as I can remember my Cingular bill has always had a touch of orange.

But bills that have been mailed out to customer at the end of April and start of May look a bit different. The Cingular Logo has been replaced by an at&t logo and every bit of orange has been removed from the bill.

All of the changes are in the header of the bill, the rest of the bills formatting has renamed the same.

Follow the following links to view the changes
New Header
http://www.cellrants.com/CellRants/image_full/6/

Old Header
http://www.cellrants.com/CellRants/image_full/7/

We have added US Carrier information to our Wiki. As time goes on we will be adding more and more information.

We ask you all to feel free to sign up and submit cell phone related information to the Wiki, don’t be shy.

To check our the curent lst of artcles click here.

Although still more expensive than the competition, Cingular has finally added Unlimited Texting last week.

We had previously reported that Cingular was false advertising with their Recent ad campaign, as the unlimited plan they had before was only for in network.

But now the 19.99 unlimited texting plan will allow Cingular users to text all they want, to whom they want no matter what network they are on.

The new texting plan from Cingular appears to have been launched around the 22nd or 23rd of April.