Hi everyone my name is Indi I am from NY and I have a little rant about Sprint customer service.
A little background about my problem; I had two cell phones both with pre-paid service one to make calls and another was a sidekick where I just checked email and kept in contact with people over IM and if I needed to look something up on the web really fast I’d use it to do that.
The Boost Mobile pre-paid phone I had was not cost effective at all so I decided to switch to Nextel, I really needed the walkie talkie feature that Nextel offers.
Now that you know the background of my story let’s get on with the Rant.
I went to the sprint store and opened a new account and requested that they port my boost number over to Nextel, they told me sure no problem that it should be done with-in a couple of days. They told me they would call me when the number port was complete.
So a week goes by no call from sprint/Nextel and my number hasn’t ported. So I call them.
They feed me the same line that in a few days it should be ported over, another week goes by and I make another call, another week goes by and I make another call another week goes by and I make another call.
Total of 6 weeks. I am busy through-out the day so I really don’t have much time to call them every day I decided to call and wait for an answer.
Boy was that a Mistake. Want to guess how long I was on hold? I hear someone saying 2 hours, no sorry not to hours, someone just said 3 hours no sorry not three, you all give up? It was 8 hours. Yes 8 hours, I was so upset but I wanted to get the matter fixed no matter what, I was transferred from dept. to dept. from clueless rep to clueless rep, from sprint to boost from boost to sprint each saying the other was the culprit I waited 8 hours and I would have waited longer if I had not been transferred and received a sorry our normal business hours are between 9am and 5pm message.
I was furious, I was so angry. I was going to call again the next day and cancel.
The next day before I even called Sprint my phone did not work, no service, I tell Michael my dilemma and he says and I quote “Yo yo yo Let me handle this I got your back yo” well maybe he didn’t say “yo yo yo yo” but he said he would handle it, and he did.
Apparently Sprint was able to port my number over to my phone from Boost, but 16 minutes after they ported it over, they ported it back to boost effectively terminating my service with Sprint.
But he raised hell with them and 2 hours later my phone service was up and working and my number was ported.
Thanks for listening!
