Well my friend calls Nextel almost every month about different billing issues.

It seems that every month she is always adding extended nights and weekends or multiple text messaging packages to her plan.

Is anyone seeing this? She literally had 2 texting plans on 1 line, an unlimited plan which she ordered and a 1000 message plan

Michael - 19 April 2007 10:20 PM

Well my friend calls Nextel almost every month about different billing issues.

It seems that every month she is always adding extended nights and weekends or multiple text messaging packages to her plan.

Is anyone seeing this? She literally had 2 testing plans on 1 line, an unlimited plan which she ordered and a 1000 message plan

My son insisted on Nextel and their “military approved” phone before he left for Hawaii in January. He and his wife both got these phones and this great plan. He’s never been able to get reception in Hawaii, his phone is already broken and their bill is outrageous! Brit (my DIL) went through it and said there were charges that the salesman never mentioned. I don’t remember the details but it was at least $100 more than she was quoted.

I have never had any hidden charges or any extended charges with Sprint.  O.o Guess I am just weird.

i guess that makes both of us Angel! lol

I’ve heard of this happening before, there’s many things that could be happening, there’s a team of auditors that audit users account changes that a CSR makes once in a while, I don’t know if they still do it, but they could take the shit off the line, another issue could be that the plan may be an older plan that is not compatible with the early e/w addon, that’s what happened for some lines I’ve seen, but the software program we used sometimes allow for the changes to be made anyways. 

Speaking of Military plan, I’ve seen sooooo many issues with that plan caused by CSRs, but the problem with a military plan is that we have to phyiscally remove every service from the line except voicemail, call display, and the problem with that is that if you had a promotional plan such as unlimited free texts, you cannot bring it back onto the account. The problem is that if he used the phone on the military plan, if it’s the plan I’m thinking of, you’re being charged 30-40c/minute for all usage.

The largest bill I’ve seen with Sprint for a corporate account was about a million dollars, largest individual was around $10k

Wow that much?! LoL. Cody u work for sextel? sprint, whatever? lol

Yep, it was common, but not too common, I worked for Sprint ("Together with Fucktel") about a month or two before the merger took place until a few months after the merger took place, we had to change our greeting when the merger took place, a few people went “what the hell, is this sprint or what?”

I’ve had Nextel since Oct and never had an extras added on.  They did send me a phone I didn’t order though.

Lisa - 11 May 2007 03:19 PM

I’ve had Nextel since Oct and never had an extras added on.  They did send me a phone I didn’t order though.

You Should wait for my boo boo bears (LAINDIA) next rant.

She is having such a billing issue with Sprint and they have all but aknowledged it is there fault, her phone is being disconnected daily because of it but they reactivate it imediately no questions ask because of the major billing error on her account.

She is just waiting for all of it to be resolved to post.

YES AND I’M STILL WAITING

AND STILL I WAIT
LOL