I had a Treo phone and wanted to transition to another phone similiar to the iphone.  I received the HTC phone and activated it on 11/27.  Being the holiday season, it wasn’t until today, 1/7, that I was able to get the settings to sync with my work email.  I have just gotten off the phone after 3 hrs with Sprint regarding syncing with my work mail using a port setting other than the default.  To my dismay, I found that this phone can’t be configured to use server ports other than the default.  Because I purchased the phone over the holiday, I am 1 week over the 30-day limit. 

I have been a loyal Sprint customer for the last 7 years and you would think that they would have some process to address my situation.  But all they can tell me is that if I want to return to a Treo that I would have to pay another $500. 

What a scam!!! 

They are more insterested in getting the money today than in keeping a loyal customer who in the end will get them the money today and tomorrow. 

I would say to anyone who is with Sprint that you need to switch.  If you are looking for not exceptional but decent service, this is not the company for you. 

I am disgusted as to how I’ve been treated and the disregard of their employees in working with me to settle this situation.

To Sprint, you should be ashame.  How can you continue when you treat loyal customers as you do—I guess “2008: the year of SprntSpeed” is how fast you can ripe off your customers!

Madashell