hiiiiiiiiiiiiiiiiii,
Someone should sue them. Oh, I almost forgot, according to your service agreement, you can’t sue them.
By the way, according to this agreement, you just renewed your contract with them for another two years. Try to get a copy of this agreement. They may make changes to it at any time and you have already agreed to the changes.
I signed up, did not use their service for 6 months ( just to avoid renewal ) prepaid them, disconnected per their instructions, and now have a collection on my credit report. Seems they can charge you whatever they want, and can mess up your credit and there is nothing you can do about it.