ONE. I CAN UNDERSTAND PEOPLE BEING ASSES ON THE PHONE BUT FOR YOU TO SINGLE OUT NYC YOUR A FUCKING DICK. COME ON OVER HERE WE WILL SHOW YOU CUSTOMER SERVICE. I NOTICED YOU DIDN’T PUT ANY LOCATION TO WHERE YOU RESIDE.
YOU SOUND LIKE A REAL PRICK, PROBABLY FROM CANADA.
I’M NOT SAYING I HAVE THE BEST PHONE COMPANY, BUT CINGULAR FUCKING SUCKS
FUCK YOUR ROLLOVER MINUTES AND YOUR FEWER DROPED CALLS
AND IF YOU DON’T LIKE SPEAKING POLITE WITH CUSTOMERS YOU SHOULDN’T BE A REP.
Thanks for that Laindia.. you just proved my point 100% that people from NYC are retarded. Good work!
and btw.. i never said i liked cingular, so you’re bad mouthing them does not affect me in the least.. oh and also, do you have a mustache in that picture?
Thanks for that Laindia.. you just proved my point 100% that people from NYC are retarded. Good work!
and btw.. i never said i liked cingular, so you’re bad mouthing them does not affect me in the least.. oh and also, do you have a mustache in that picture?
Hey she isn’t retarted she’s just angrybecause you singled out New Yorkers, no reason for you to call her a retard an you know she looks good don’t try to say she has a mustache she doesn’t.
Don’t make me me kick your butt
you know I don’t like banning people and everyone from HardwareGeeks knows that but you called Ind a Retard you can’t do that shes sacred.
Nice post Marisa.... Although you are clearly full of it and i’ll tell you why. You rant about how tough it is being a middle aged woman, and how to act professional and use manners.. and then you end by saying that i’m not helpful, skillful or a caring person? Well done. Maybe you’re losing your memory at your age, who knows, because you talk about manners yet you clearly have none. Because i “choose” to not let the bad ones bring me down, and instead i “choose” to make them realize that being an ass will get you nowhere, does not mean i’m not good at my job, or that i’m not a caring person. I have a wife and 2 kids that would tell you otherwise, so don’t dare lecture me about how “tough” it is for you, it’s your “choice” whether you accept what’s being done to you. Apparently, you do.
Wow. Your comprehension is lacking also.
I’m not complaining about how tough it is being a middle aged woman. I like being just that. I was only noting that I, too, dealt with difficult customers and in some ways, those problems were much different although just as annoying as the issues you deal with. I was also pointing out that I dealt with those problematic attitudes professionally, keeping in mind that it was my job to remain professional even when the customer was not.
I judged your customer service ability based upon your own admission of how you deal with difficult customers. I did not seek you out and ask your opinion; you came here and gave it freely. If you didn’t want others to give an opinion about how you deal with customers, don’t tell us. I get the impression that you came here to lecture the ‘common user’ about how to treat customer service reps. Now you don’t like it because you didn’t get the warm welcome and cheers of gratitude for taking the time to enlighten us. The fact is, you get paid to deal with snotty customers; we pay you to help us. You owe the customer; the customer does not owe you anything.
Oh, and unless Cingular does something vastly different, I’m going to guess that your job description does not include teaching customers lessons about being asses or any other behavior. If you’ve taken it upon yourself to teach these lessons, then yes, it does mean that you’re not good at your job. Caring? Who knows how you are in your personal life. And who cares? This topic is about your treatment of customers on the other end of the phone line, not your wife and kids. There are other forums online to discuss family issues, I’m sure you know.
As for my “lack of manners” for responding to you, I’m not following you. Are you saying that anyone who disagrees with you and has the audacity to voice that opposing opinion lacks manners? If so, then you can add arrogance to your list of flaws. And to clarify, I’m posting here of my own accord. No one is paying me to do a job; no one is paying me to suffer fools silently. So I won’t. A lack of manners would be throwing around a bunch of expletives that Michael would need to delete. Or commenting on the fact that you’re too young to know better. I’ve done neither.
i’m singling out NYC because 9 times out of 10 (in my experiences!!) they are arrogant, don’t have time for you, think they are GOD etc.. so unless you can snap your fingers and fix their problem, they cannot be happy.
Nice post Marisa.... Although you are clearly full of it and i’ll tell you why. You rant about how tough it is being a middle aged woman, and how to act professional and use manners.. and then you end by saying that i’m not helpful, skillful or a caring person? Well done. Maybe you’re losing your memory at your age, who knows, because you talk about manners yet you clearly have none. Because i “choose” to not let the bad ones bring me down, and instead i “choose” to make them realize that being an ass will get you nowhere, does not mean i’m not good at my job, or that i’m not a caring person. I have a wife and 2 kids that would tell you otherwise, so don’t dare lecture me about how “tough” it is for you, it’s your “choice” whether you accept what’s being done to you. Apparently, you do.
Wow. Your comprehension is lacking also.
I’m not complaining about how tough it is being a middle aged woman. I like being just that. I was only noting that I, too, dealt with difficult customers and in some ways, those problems were much different although just as annoying as the issues you deal with. I was also pointing out that I dealt with those problematic attitudes professionally, keeping in mind that it was my job to remain professional even when the customer was not.
I judged your customer service ability based upon your own admission of how you deal with difficult customers. I did not seek you out and ask your opinion; you came here and gave it freely. If you didn’t want others to give an opinion about how you deal with customers, don’t tell us. I get the impression that you came here to lecture the ‘common user’ about how to treat customer service reps. Now you don’t like it because you didn’t get the warm welcome and cheers of gratitude for taking the time to enlighten us. The fact is, you get paid to deal with snotty customers; we pay you to help us. You owe the customer; the customer does not owe you anything.
Oh, and unless Cingular does something vastly different, I’m going to guess that your job description does not include teaching customers lessons about being asses or any other behavior. If you’ve taken it upon yourself to teach these lessons, then yes, it does mean that you’re not good at your job. Caring? Who knows how you are in your personal life. And who cares? This topic is about your treatment of customers on the other end of the phone line, not your wife and kids. There are other forums online to discuss family issues, I’m sure you know.
As for my “lack of manners” for responding to you, I’m not following you. Are you saying that anyone who disagrees with you and has the audacity to voice that opposing opinion lacks manners? If so, then you can add arrogance to your list of flaws. And to clarify, I’m posting here of my own accord. No one is paying me to do a job; no one is paying me to suffer fools silently. So I won’t. A lack of manners would be throwing around a bunch of expletives that Michael would need to delete. Or commenting on the fact that you’re too young to know better. I’ve done neither.
Again, nice job Marisa.. This is twice you managed to clearly state that i have a problem with manners, and yet you end by insulting me. I never once said i didn’t welcome others opinions, but you’ve taken it upon yourself to insult and attack me personally rather then just stating an opinion. So according to you, because of MY OPINIONS, and lack of manners.. YOU feel that i am:
Not Caring
Not Helpful
Not Skillful
Arrogant
and you imply that i have family issues.
So why don’t you just step away from the interweb grandma and go bake a cake or knit a sweater or something.
YOUR calling, asking for MY help… that would say that YOU need ME. Wouldn’t it make sense to be nice to someone that you need assistance from?
I’m not disputing that cingular has faults or that they aren’t the root of the problem sometimes. but either way, YOU are calling me to get something...it just seems like common sense to be nice when trying to get something.
Sure but by the 3rd call it gets frustrating, you are paying 100 a month for service that doesn’t work.
But then again there is a saying “treat others like you’d like to be treated” so I guess i they come off rude then they may deserve your slow down, but why stoop to their level.
I personally am never rude when I call CS agents for any company, however I know exactly how you work so I play dumb most of the time. But 9 out of 10 times we encountr a stupid CS agent so we need to raise our voice.
Just to be clear, I don’t know what you’re like in your family and clearly stated just that. Either you know that but want to take things out of context in order to argue or you really do need help with comprehension. Read that as an insult if you’d like, I’m simply stating the obvious.
The behavior you describe in your initial post can best be described as Not Caring, Not Helpful, and Not Skillful in the Customer Support arena. Your attitude here in this forum is arrogant.
None of this has anything to do with your family.
Now excuse me while I finish knitting mouse caps and keyboard jackets.
We stoop to their level because it’s the ONLY thing we can do, honestly. We can’t hang up on an irate customer, we can yell back at them, we can’t be rude (obviously)… so this is a way to still complete the job and keep your sanity. I completely understand what your saying, when you have to call in 3 times about the same thing it’s frustrating as hell, and you deserve to be frustrated, however there are ways to go about it rather than just yelling into the phone at someone you don’t know. (ie. Ask to escalate, ask the rep to read all the notes if he hasn’t already) I can empathize with a customer completely if they are easy to speak to, and i will do whatever it takes to fix their issue.. but i’ll try much less for a customer who is just screaming or personally attacking me.
Actually, I agree with both Marisa and CingularGuy. I worked in CS for a while for a service provider (not cellular - it’s an online reference provider) and I can attest that it takes varying methods to deal with the random customers you’re likely to encounter every day. Sometimes, it takes a slow, calm demeanor to get people to relax to the point where they stop complaining and are able to accurately describe their problem. That’s job number one. I don’t see it as trying to be a dick, but rather using different methods to get people where they need to be so that you can help them. Anger is understandable, but it is counter-productive. The customers who keep their anger in check understand that the CS reps work in a difficult industry where they don’t always have the answers and are often undertrained. It takes some finesse to get what you want and, whenever I had the opportunity, I would educate the customer with whatever means necessary. At the end of the day, I’m a nice guy, and I just want to help people get what they need (not what they perceive that they deserve). More than anything, CS helped me hone my social engineering skills and not so much my tech skills. The book ‘How to win friends and influence people’ by Dale Carnegie proved to be invaluable.
You’re either a helpful, caring person with good people skills or you’re not. Apparently, you are not.
Marisa -
There are other forums online to discuss family issues, I’m sure you know.
Marisa -
If so, then you can add arrogance to your list of flaws.
I’m so sorry Marisa, because i OBVIOUSLY took you out of context. Look at YOUR exact quotes… do any of these relate to my customer service? Not at all, you’re just outright attacking me personally. You ARE implying that i have family issues, and you claim to know all my flaws as you keep adding things to them.
You may be losing your memory, but don’t try to fool others into thinking that you have manners when you don’t, obviously.
