Hi everyone. I continue to have more issues with Sprint/Nextel.

It’s getting ridiculous; I am literally stressed out over these issues. For the past month mysterious minutes have been appearing on my account. I could go an entire day without making a call and yet anytime minutes would be deducted from my account, I didn’t realize this until Sprint texted me to say I am over m limit. (I have a limited account).

I paid a partial balance to activate my account again and didn’t use the phone all day, when all of a sudden my phones off again, I call they want 15 dollars more, then again 40 dollars more, finally fed up I tell them I hadn’t used my phone why is it using minutes.

They submited a ticket over a week ago, and I have yet to hear anything about it.

To make a long story short, today is he 13th my billing cycle starts the 12th, yesterday I had 0 anytime minutes used, today I had 51. How do I use 51 anytime minutes on a weekend when I have unlimited nights and weekends is beyond me.

But Sprint basically told me not to use my phone until the problem is resolved. But they didn’t say they will credit me, even though I am told by them not to use it.

It’s not even my phone and trying to help triple b with her problem has made me want to yank my hair out.

I’ve seen a few cases like that, most of the time we could not do anything about it, but could it be a phone problem you’re having? such as if it’s a candy bar phone, it could have buttons accidently being pressed that activates the calls, if not, then it’s usually Sprint’s fault, when the problem occurs in a billing cycle, there’s nothing we can do until the bill is printed, all the Sprint rep will say is “pay your bill”

When are the majority of the ghost minutes appearing? Many times I’ve seen the problem happening of mysterious charges for minutes mainly occuring in evening, but most of the time calls like that have to be escalated from what I remember, or the tech department has to be looking into the problem, because that shouldn’t be happening, but a regular rep usually wouldn’t know what to do themselves, they’ll be scratching their heads thinking “well.. your bill says you made a call this and then”, but either than that, there’s not many tools to check.

Just keep escalating it, and does this happen when the phone is turned off too?

Sprint in general is just terrible, get away from them ASAP, you can avoid the ETF by saying you’re moving in an area without sprint service

The minutes appear when ever. She also has a flip phone.

Like this weekend, she has unlimited weekend minutes, yet it shows she has used 51 anytime minutes (during the weekend)

This is what her on-line account says, keep in mind yesterday Saturday was the 12th, today is Sunday the 13th.
My Minutes Period: May 12 2007 - June 1 2007
Anytime Minutes 51 of 300

How can her account use anytime minutes (weekday minutes) on the weekend when she has unlimited nights and weekend minutes.

We personally think that some of her mobile-to-mobile minutes are being counted as anytime minutes. She has used the phone this weekend, but it is the weekend it should show unlimited weekend minutes being used not anytime.

It’s definitely Sprint’s problem then, I’ve seen evening minutes charged when they aren’t.
Keep calling and ask the status on the service request, just keep harassing in a non yelling way, call once or twice a day (morning/evening) and ask, because it has to get fixed now or it won’t get fixed anytime soon, if the rep says “there’s nothing I can do”, just politely say “Can I speak with escalations then please?”, they can’t deny a request for supervisor

Yeah thats what I told her and is exactly what she did, but they transferd her to someone who basially told her not to use her phone.

YES CAN YOU BELIEVE IT
NOT TO USE SOMETHING THAT I AM PAYING FOR.
I SAID “WELL ARE YOU TELLING ME NOT TO USE MY PHONE”
SHE SAID “YES”
THEY SAID I WAS GOING TO RECEIVE A CALL BEFORE FRIDAY MAY 11.
AND STILL I WAIT.

Just to update everyone, finally got the problem fixed turned out Sprint was showing she had Nights and Weekends on her account when she really didn’t have it.

How that happen, me no se