Adventures in the YC Cngular Store
Posted: 22 May 2007 08:26 PM   [ Ignore ]
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After I got the heads-up text message from Michael Reyes, CEO of The Hardware Geeks about the general availability of the Windows Mobile 6 upgrade for the T-Mobile Dash, I upgraded my Dash – which I use on the Cingular network – and headed to the nearest Cingular Wireless company store to see if I could upgrade my Cingular 8125, and Wifey’s Cingular 3125.

I selected a company store since
1) the website was not forthcoming on upgrades, and
2) the drones at the phone center either did not know what the fuck Windows Mobile 6 was, or were imbeciles. Me, I’m leaning towards Cingular hiring imbeciles, but that is another story.

First off, it took about 15 minutes to get a drone to hover up to me.

I asked for Windows Mobile 6 upgrades, and his eyes glassed over. So much so that my 4-year old son who was with me gripped my hand in fright.

Are you OK, and have you ever heard of Windows Mobile 6, I asked? “Yes and no”, to the questions the drone answered, “Let me ask a manager to talk to you.”

Good, I thought, now I’m getting somewhere. Boy, was I in for a shock!

The management drone came out, and by his first words, I could tell that he totally exemplified The Peter Principle*.

He proceeded to tell me that Cingular didn’t have any released devices that used Windows Mobile 6 (true), Windows Mobile 6 was only announced (a lie), it would not be ready before the end of the year (another lie), and it was full of bugs, so AT&T;was testing it to remove bugs (a whopper of a lie).

You know I couldn’t take it lying down!

I proceeded to correct him.

I also informed him that not only was WM6 out but I had it on my Cingular account.

He started to stammer something about that not being true, so I whipped out my T-Mobile Dash (HTC Excalibur), and showed him it was on the Cingular network.

When I admonished him for telling lies about a product they did not carry, the drone answered weakly that it was what he was told.

Imagine that!

*The Peter Principle: In every hierarchy, every individual tends to rise to his level of incompetency, and stays there.

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Posted: 22 May 2007 08:43 PM   [ Ignore ]   [ # 1 ]
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lol you really expected them to know about Windows Mobile 6?

Cingular won’t have ugrades for Windows Mobile 6 until June and thats for the BlackJack. (See I know more than their instore drones)

But you should just switch to T-Mobile and get theT-Mobile Wing.

[ Edited: 22 May 2007 08:47 PM by Michael ]
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Posted: 22 May 2007 10:54 PM   [ Ignore ]   [ # 2 ]
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Michael - 22 May 2007 08:43 PM

lol you really expected them to know about Windows Mobile 6?

Cingular won’t have ugrades for Windows Mobile 6 until June and thats for the BlackJack. (See I know more than their instore drones)

But you should just switch to T-Mobile and get the T-Mobile Wing.

I just looked at the pics of the Wing, looks like the 8125.

If I can get a good defection contract from them, I’ll switch our three personal phones immediately, and move the 12 office smartphones later.

Good lookin’ out, Dawg!

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