So two weeks ago I was in Hollywood Florida visiting my cousins and she has been an at&t customer for over 6 years and in those 6 years she has never upgraded any of the phones on her account. (She had 2 lines)

So while in Florida I convinced her to upgrade her two phones and we went to an at&t corporate store and found a phone for her. It was on sale for 1 penny so she bought 4 and added 2 more lines to her account.

A friendly guy named Michael Zeidman, helped us. Told us the two lines would be added to the account and everyone will share the minutes. My cousin questioned him time and time again if the phones will share minutes. He assured her that yes they would.

She was happy, Until she got her first bill.

Turns out Michael Zeidman lied to her, he added separate plans for each of the new phones so they were not sharing minutes like he said and he also added Road Side Assistance to each phone something he never told us he did nor my cousin wanted.

Whats also shocking is that the paperwork he gave my cousin and she signed indicated none of this.

So advice to everyone, if you go to an at&t store and order a new phone or upgrade. Dial 611 to your phone to make sure everything is set up the way you believe its set up and that no additional services were added to your account, because these in store reps like Michael Zeidman will appear to be the nicest of people but are really screwing you over, and if you don’t pay much attention to your bill you may be stuck with charges and features you did not want.