Rachel a visitor to CellRants.com Submitted this Review via Email.

First what drawed me to the Matrix was the Qwerty board and double slider. AT&T promotes that the phone has IM, mobile email and mobile media net. What they don’t tell you is with these three you only get yahoo, aol, and windows live hotmail. Yes you can log on to the internet to any URL and retrieve your mail. I have found that the alerts to let you know you have new mail, does not always happen. It says you can set up media net to get all your other email by setting up POP3. This is only kinda true. You can only set up yahoo, aol, and windows live hotmail. So if you have gmail, microft, or any other provider. YOU WILL NOT GET IT ON THIS PHONE. Now I did not find all this out until after I have had the phone for a week and after spending over 8hrs with customer service and after making a trip to the store and then calling again. Then today I was told I also needed a PDA plan for this phone, which I am not sure is true because it isn’t a PDA.

With that said.....

If your someone who mainly text and IM, this might be the phone for you. The keys are easy to use, phone is easy to get around, and the screen is a great quality.
BUT if you need other email, text while you drive(very difficult with this phone) take alot of pictures(poor quality), like to have a speaker phone(very poor), and hearing who you are talking to(volume is poor), I would go with another phone.

I hope this helps everyone out. I spent countless hrs on the internet trying to figure out why this phone wouldn’t do what it said it would do and what customer service said it would do. I am exchanging mine tomorrow for the blackberry.

Again not a bad phone if you mainly use it for IM and text.