We are currently working on the sites theme so pardon our appearance.
Posted by Michael on 10/26 at 11:43 AM
Page 1 of 1 pages
Search:
Navigation:
Recent Forum Post:
- If funding is reduced
- Even longtime NextGen supporters like Sen
- the FAA predicts, NextGen will save significant time
- delicate logo cortex button is the only a few adornment
- At DSW shoe stores
- It's working.Dollar Tree's revenue at stores open at least a year was up 7.1 percent in the most recent quarter
- They have these consumers marketing for them
- "Soon enough, you're sure to spot a find like this,"
- But the so-called off-price stores
- The quick turnover creates a sense of urgency
Sunday, October 26, 2008
But even I had issues getting is problem fixed a few months ago, so I expected to have a lot of trouble with correcting the problem again. The problem he was having is he added a 3rd line to his account but for some reason the number port was taking longer than it should have. Turned out to be that he supplied the wrong pin code or the T-Mobile account he was pulling the number from.
Any who I called and as I said I expected trouble, I was even prepared for trouble. I had a notepad two pens and a huge bottle of water, I even had my phone on Speaker because I expected to be on hold for hours.
So I go through the prompts and I am placed on hold, so I start shaking to the movies when not even 10 seconds later I get a Sprint rep. A Sprint Rep who was friendly so friendly that for a moment I thought I had called T-Mobile because their CS Reps are super friendly. But no it was Sprint the dude said Sprint. I explained to the guy my problem an he escalated it placed me on hold for no longer than 2 minutes finally he came back transfered me and I in less than a 6 minute conversation with someone else who was way to friendly for being a Sprint CS Rep, I was told they would call me back.
Being told you will be called back typically means they are never going to call you back and I would have to call back, but what do you know not even an hour later I got a call from the same friendly Sprint Rep I talked to prior informing me the problem was a bad password for the T-Mobile account so they couldn’t port the number over. My friend gave the rep the right password and 30 minutes later the number was ported.
We even got a call to let us know it had been completed!
So Bravo Sprint! You are improving your Customer Service and changing your image. I hope this isn’t a short term change.
(8) Comments • (0) Trackbacks • Permalink